By Thomas Schneck, DocuWare – Simple and transparent consumer-grade knowledge worker tools designed for mobile workers and devices really ought to be table stakes at this point for most content solutions. However, AIIM data (What Underpins the ECM Name Game?, published in fall 2017) suggests that this isn’t the norm.
- 53% of organizations say their existing ECM/RM/IM solution “fails” or “struggles to meet” their need for “mobile device access.”
- 45% respond with similar levels of frustration with regards to “usability and intuitive design.”
