Three Samsung Master Technicians win awards for printer repair expertise
Samsung working to expand support system for partners, investing in strategic business
RIDGEFIELD PARK, NJ – October 26, 2015 – Samsung Electronics’ Printing Division held its first Master Tech Contest from October 22 to 23 in Ridgefield Park, N.J., USA.
The contest invited service engineers from its channel partners who have completed Samsung’s printer service training program with exceptional performance. With over 180 technicians passing Samsung’s training, the company selected the top thirteen of these “Master Technicians” to compete in troubleshooting tasks on Samsung’s flagship multifunction printer, the MultiXpress 7.
“The Samsung service trained engineers are valuable assets, as they’re the ones that prove Samsung’s brand commitment to the consumer,” said Matt Smith, Vice President, Printing Solutions for Samsung Business, Samsung Electronics America. “This event was held in appreciation of their efforts and to reward our most skilled engineers. It was also an opportunity to learn while sharing best practices.”
Three winners were selected based on their performance in the contest tasks and rewarded with awards and cash prizes.
“I’m honored to receive this award,” said Adam Doyle of Shenandoah Valley Office Equipment. “I’ve been working as a service technician for four years, and it’s rewarding to have my skills acknowledged. I enjoy working on Samsung print devices because they are so easy to service, and Samsung is always providing instructional materials and support for its engineers.”
Samsung Master Tech Challenge, Ridgefield, NJ
Samsung equips engineers with various tools that speed up and simplify the printer error troubleshooting process, which is especially important in business environments. As such, Samsung continues to create innovative support systems that help partners achieve business growth.
In July 2014, Samsung launched one of the industry’s first mobile applications for repairing printers, the Smart Printer Diagnostic System, with videos on how to diagnose and troubleshoot Samsung printers. At the end of this year, it will release Smart Update, a firmware update application, and Remote Call, a remote service application that allows engineers to remotely fix a customer’s printer.
“We place great importance on our partnership with channel dealers,” said Smith. “That’s why we invest in creating these new solutions that help them provide the best service to their customers. We’ll keep working closely with our partners to not only strengthen service capability but improve our business on a global level.”
For more information about Samsung printing solutions for business, please visit www.samsung.com/us/business. Follow us on Twitter @SamsungBizUSA.
Additional Resources:
- Website: http://samsung.com/us/business
- Blog: https://insights.samsung.com/
- LinkedIn: https://www.linkedin.com/company/samsung-electronics-america/
- YouTube: https://www.youtube.com/user/SamsungBizUSA
- Twitter: https://twitter.com/samsungbizUSA
- Slideshare: http://www.slideshare.net/SamsungBusinessUSA
About Samsung Business
As a global leader in enterprise mobility and information technology, Samsung Business provides a diverse portfolio of enterprise technologies from smartphones to wearables, tablets, digital displays, hospitality TVs, printers and medical diagnostic equipment. We are committed to putting the business customer at the core of everything we do by delivering comprehensive products, solutions and services across diverse industries including retail, healthcare, hospitality, education and government. Samsung Business is committed to helping customers realize the promise of a digital business. For more information, please visit samsung.com/business, call 1-866-SAM-4BIZ or follow Samsung Business via Twitter: @SamsungBizUSA.
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA), is a recognized innovation leader in consumer electronics design and technology. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, mobile products and wearables, wireless infrastructure, IT and home appliance products. Samsung is the market leader for HDTVs in the U.S and one of America’s fastest growing home appliance brand. To discover more, please visit www.samsung.com.
About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems, and semiconductor and LED solutions. We are also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. We employ 319,000 people across 84 countries with annual sales of US $196 billion. To discover more, please visit our official website at www.samsung.com and our official blog at global.samsungtomorrow.com
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