December 15, 2015
11 AM EST
According to 451 Research, more than 50% of bank customers use a mobile device to interact with their bank. The real-time access to information has dramatically shifted the importance of customer engagement and customer onboarding and is changing the expectation of the consumer. Customers expect more from organizations when it comes to consistency, ease, speed and transparency.
In this webinar, using banking and insurance as examples, we will cover:
- The gaps in customer engagement and onboarding
- The “ideal state” of onboarding and engagement
- How to get to the “ideal state”
Learn more. Read the eBook: Transforming Customer Engagement: Making First Impressions Last.
