How the California Department of Toxic Substance Control Enhanced Security with ETHERFAX

The California Department of Toxic Substance Control (DTSC) protects California’s people, communities, and environment from toxic substances, enhances economic vitality by restoring contaminated land, and compels manufacturers to make safer consumer products. Given the nature of their work, DTSC must adhere to strict compliance and security standards, particularly in alignment with Criminal Justice Information Services (CJIS) regulations and coordinated National Institute of Standards and Technology (NIST) security controls.

Challenge

Before partnering with ETHERFAX, DTSC relied on traditional physical fax machines to transmit sensitive documents. However, as the demand for a secure, cloud-based electronic fax (e-fax) solution grew, DTSC recognized the need to upgrade to a solution that could meet all compliance and security requirements, especially given their management of confidential law enforcement information.

Key priorities for DTSC included finding a provider that complied with the hundreds of mandated security controls required by state and federal law, or a company that was in the process of achieving FedRAMP High certification. This certification is essential to ensure the highest level of security in their operations.