Worry-Free Installs and Support with RSA’s Service Team

By Elisha Kasinskas, RSA – Production print workflow software installations can be a headache. They are often time consuming, and with increasingly stringent security requirements, more complicated than ever before. Frequently, a software installation requires expertise that most dealers’ technical staffs just don’t have. That’s why many dealers turn this challenging exercise over to RSA’s service team for installing RSA solutions such as WebCRD or QDirect.

Our team based in Rochester, NY remotely services and supports RSA customers across North America. The service group is divided into teams by the products they support. One team supports RSA’s flagship product WebCRD while the rest supports RSA’s many other products.

“On a given day, each of those teams may be working on an installation of new software for a new customer, upgrading an existing customer’s software, or supporting an existing customer who has encountered a problem using the software,” explains Robert Conway, director of service operations.