etherFAX partner, Instant InfoSystems, provides industry-leading solutions that enable companies to streamline business processes, improve security, and optimize operational networks. By working with a broad portfolio of cloud-based fax services including Biscom, etherFAX, FaxCore, Retarus, stratafax, XMedius, and more, Instant InfoSystems helps organizations extend existing fax infrastructure to the cloud to keep up with fluctuating fax volumes, reduce costs, and improve reliability.
stratafax® Production Services (SPS) is a cloud-based production fax solution powered by etherFAX designed to meet the needs of large enterprises and government agencies. SPS provides highly scalable, secure production faxing capabilities by sending and receiving fax transmissions over a secure internet transport. SPS integrates with most enterprise and governmental applications (ERP, EHR, OnBase™, and more) and can be up and running in a matter of hours.
CHALLENGE
State and local governments are struggling to manage the high volume of business-critical data being processed as a result of the coronavirus (COVID-19) pandemic. Traditional telephony infrastructure with limited PSTN-based fax numbers simply cannot handle the increased number of documents, such as unemployment claims and requests for other social services, being transmitted each day.
Recently, a state unemployment department’s online system was overwhelmed when more than 72,000 people applied for unemployment insurance in one week. Operating with only two fax numbers, the department’s fax lines were constantly busy, making it difficult for thousands of people to receive unemployment benefits.
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SOURCE etherFAX
