FACT: Studies show companies that effectively communicate with their technicians have an increase in time accountability of 56 minutes per day and do 29.8 more calls a month, with an average FCE that is 22% greater and a parts cost per call of $5.91 (15.5% less).
Performance Measurement and Coaching provides the first ever comprehensive, structured management solution for the copy/print dealer community to effectively collaborate, communicate, and manage all aspects of service operations to deliver superior service operations performance.
The on-demand data and structure provided allows for “at a click” comprehensive performance reporting and employee development metrics that can be utilized at all levels of the organization. From CEO to VP, to Operations Management to Service Management, to Supervisors to Service Team and Technicians, you can to quickly dive deeper into your organization than ever before to explore key business metrics and proactively collaborate with your team on performance objectives and strategic business opportunities.