By Lee Davis, Keypoint Intelligence – If I learned anything from IT Nation Connect, it’s that managed IT providers—“technology service providers” (TSPs) in the ConnectWise lexicon—have a difficult and thankless job. They are expected to procure, setup, maintain, secure, and support the critical systems (and the people who use them) that serve as the backbone of healthy, profitable, growing businesses.

No two customers are the same, so managed IT providers must be prepared to deal with the nuanced needs and requirements for each customer, and they must provide those services at a better quality and for a lower cost than what the customer can.

This is hard enough on its own, but today’s managed IT providers must pull it off in a super tight labor market that created the terms “the great resignation” and “quiet quitting.”

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SOURCE Keypoint Intelligence