The demand for fast, efficient end-user service and troubleshooting is a crucial driver for IT helpdesks. Connecting to multi-functional devices is often impossible due to the absence of local support staff or the device’s isolation within Zero Trust networks. uniFLOW Online provides a secure, direct remote connection to Canon imageRUNNER ADVANCE devices anywhere. An Internet connection is the only prerequisite.

IT helpdesks can assist users in real-time, review settings, and check interface configurations. The administrator is always in complete control of the secure connection initiated to the devices’ Remote and Local User Interfaces.

This groundbreaking remote device access minimizes downtime and reduces internal support costs. The remote connection allows secure device access even in Zero Trust networks and does not require onsite staff to assist.

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SOURCE NT – Ware