Voices of the Industry: Going the Extra Mile in Customer Experience for a Peloton Obsessed Office Technology Dealer

By: Jason Coglianese. GreatAmerica – I work for an office technology company called JQ Office, headquartered in Omaha, Nebraska. When I started there in 2017 as their director of sales, JQ Office had already been using GreatAmerica Financial Services for some time. I had also worked with many people at GreatAmerica for nearly 15 years in my role before coming to JQ Office, and I’ve always been impressed with the level of service the GreatAmerica team provides.

Our organizations share similar beliefs about customer experience. We both understand it’s our mission to help our customers make the right decisions for their businesses so that they can succeed, and that alignment is incredibly important to the success of both partners in a business relationship.

There’s no cap on the value a good partner can bring to a business. For a business relationship to work, there needs to be a genuine and mutual investment in the success of both parties. I’ve developed numerous relationships at GreatAmerica over the years, and many interactions have wowed me along the way. But today I’m going to tell you about one instance in particular that impressed me more than ever.

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SOURCE GreatAmerica

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