Net Promoter Score is the worldwide standard for measuring customer satisfaction.
Net Promoter scores are calculated each month by CEO Juice for dozens of imaging dealers in the office equipment industry.
After 11 months, the following office equipment resellers still have perfect scores:
Ryan Business Systems
Locations in Connecticut, Massachusetts and Rhode Island
Allfax Specialties, Inc.
Serving Customers in the New Orleans Louisiana market
TSG – The Swenson Group
San Francisco Area, California
Copiers Plus
Locations in Egg Harbor Township and Ocean City New Jersey
CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by CEO Juice and the numbers cannot be changed or influenced by their clients.
After 11 months and thousands of customer satisfaction surveys conducted, four office equipment resellers still have a perfect NPS.
How will they finish the year? Keep watching our reports to find out!
Here are the results of last year’s dealer NPS ratings
CEO Juice provides Business and Artificial Intelligence for Copier Dealers, backed up by a team of industry experts. Our software and systems ensure your business is running as efficiently and smoothly as possible, while our team of experts can help with software and best practice questions. Systems that know when something goes wrong with the intelligence to take the correct steps to address the issue.
Click here to learn more about CEO Juice and how they can help you.
SOURCE Industry Analysts Inc.