Breaking remote device access for IT helpdesks
uniFLOW Online 2024.4 enables groundbreaking remote device access for internal IT helpdesks. This latest release enables an IT helpdesk to establish a secure connection to devices located anywhere, even in Zero Trust environments, allowing them to provide remote support or troubleshoot any issues. Furthermore, new end user self-service options provide straightforward and intuitive device login handling. Additionally, reports can be generated based on a predefined schedule and automatically emailed to specific recipients.
Remote device access
The demand for fast, efficient end user service and troubleshooting is a crucial driver for IT helpdesks. Connecting to multi-functional devices is often impossible due to the absence of local support staff or the device’s isolation within Zero Trust networks. uniFLOW Online 2024.4 provides a secure, direct remote connection to Canon imageRUNNER ADVANCE devices anywhere. An Internet connection is the only prerequisite.
IT helpdesks can assist users in real-time, review settings, and check interface configurations. The administrator is always in complete control of the secure connection initiated to the devices’ Remote and Local User Interfaces.
This groundbreaking remote device access minimizes downtime and reduces internal support costs. The remote connection allows secure device access even in Zero Trust networks and does not require onsite staff to assist.
End user self-service
Forgotten your PIN code? Just resend it. Forgotten your card? Use a one-time PIN code The login screen can be configured to display a corporate image with a clean, user-friendly interface. Login options are accessed by menu shortcuts to minimize the internal IT workload and enhance user satisfaction.
Scheduled reports
Reports can now be generated based on individually created schedules and automatically emailed as a CSV file to multiple recipients. These can be tailored to specific locations, ensuring data is sent only to designated users.
SOURCE NT – Ware
