Konica Minolta and UTL Document Solutions Celebrate 50% Growth in First Year of Renewed Strategic Partnership

Konica Minolta Business Solutions (UK) Ltd is celebrating the first anniversary of its successful renewed partnership with UTL Document Solutions Ltd – following its acquisition in October 2024 – with an impressive 50% increase in joint business. This milestone marks a transformative year of enhanced growth, innovation, and customer-focused collaboration under the dynamic leadership of Managing Director Darren Pickering and Customer Service Director Bernadette Pickering.

“We’re thrilled to have achieved 50% additional growth since joining forces with Konica Minolta,” said Darren Pickering. “Our team’s unwavering commitment to customer success, combined with access to cutting-edge technology and solutions, has enabled us to deliver even more outstanding service, enhanced productivity, and exceptional value for our customers.”

Based in Epping, Essex, UTL Document Solutions is known for delivering high-quality managed print services to SMEs, schools, and professional services firms. Over the past year, the company has reinvigorated its operations with a fresh, customer-first approach -blending deep industry expertise with a renewed emphasis on consultative support and relationship-building.

“As well as seeking the best technology, customers value genuine human connections,” added Darren Pickering. “People buy from people, and our approachable expert team is always ready to help, which makes a real difference in the market.”

With a dedicated and growing team and satellite offices supporting clients nationwide, UTL remains deeply rooted in its local community. Many customers are located within a 10-mile radius of its Epping headquarters, enabling fast, responsive service and tailored support. The leadership team’s combined experience in sales and customer service has shaped a business model that prioritises understanding customer needs and delivering measurable value.

“UTL’s strength lies in being a true value-add partner,” said Bernadette Pickering. “We listen closely to our customers, supporting their digital transformation journeys, and deliver a personal, no-fuss service that builds trust and long-term loyalty.”

The partnership continues to flourish, powered by Konica Minolta’s market-leading office and production print portfolios and seamless integration with PaperCut print management solutions. UTL’s growing base of pay-for-print customers also benefits from this partnership through the rapid response times and consistently reliable service delivered by both companies.

UTL is also investing in its people, introducing new training and structure within its Service Team to further empower employees and reinforce its customer-first ethos.

“UTL has revitalised its offering with a strong focus on personal service and standout support. Together, we’re stronger – combining UTL’s expert local teams with Konica Minolta’s technical depth and national reach.”