In this episode of the What’s Happenin’ Technology Podcast, Andy Slawetsky interviews Gary Lavin from CEO Juice, covering a range of topics relevant to office equipment resellers. Here’s what you’ll learn:
- Automation Focus: CEO Juice emphasizes automating processes within office equipment resellers to reduce manual work and improve scalability. Key areas include accounts receivable and drop-shipment management for consumables like toner.
- Data and AI Expertise: Lavin discusses CEO Juice’s background in data management and its extensive use of AI to streamline workflows. He shares insights into the progression toward AGI (Artificial General Intelligence) and the role Microsoft’s technology, like Power BI, plays in their solutions.
- Partnerships and IT Nation: Lavin highlights CEO Juice’s collaboration with ConnectWise and ECI Software Solutions, showcasing their joint booth at the upcoming IT Nation event. With many large office equipment resellers expanding into Managed IT services, ConnectWise has become a valuable partner.
- Net Promoter Score (NPS): CEO Juice conducts annual NPS studies to gauge client satisfaction for dealers. Lavin explains the importance of NPS as a metric—not just for scoring but for creating raving fans who drive business growth.
- Industry Strengths: The conversation touches on how office equipment resellers excel in service, often achieving rapid response times unmatched in other industries. Lavin sees this as a significant advantage as dealers move into Managed IT services.
- Looking Ahead: Lavin shares CEO Juice’s future goals, including rolling out interactive, AI-driven dashboards that offer real-time data insights, positioning CEO Juice at the forefront of technology for office equipment dealers.
Catch this episode to learn more about office equipment reselling, automation, and the impact of AI-driven solutions.
SOURCE Industry Analysts Inc.
