CIG’s team members are trained to provide full technical service and support for all the products we sell. Customer Service Representatives undergo extensive product line training and are authorized to provide 100% customer satisfaction.

CIG offers three tiers of support to fit the needs of our customers:

Tier 1 Technical Support

  • Dedicated support team for troubleshooting the most common product related questions
  • Immediate access to Tier 2 support

Tier 2 Inside Technical Support Team

  • Each member averages more than 15 years industry experience
  • Technical strategies to resolve issues
  • Product support – toner, ink, ribbon
  • Escalated evaluation
  • RMAs & Reporting
  • Hours of operation: Mon – Fri 7 am – 7 pm CST

Tier 3 Field Resolution Team

  • Nationwide service dispatch
  • Access to 1500 service technicians
  • Product support – toner and ink
  • Service dispatch Mon–Friday 7 am–7 pm CST
  • Pre-sales & post-sales support

 Click here to see our Help Desk services


Auto-Toner Fulfillment from CIG is the simple answer to supplies replenishment for your customers’ print devices