By Joan Honig, DocuWare: In a small business, the Human Resources (HR) function can be held by a small team or by one person who also has other responsibilities. For example, an HR manager in a small business may also handle training, processing expenses, payroll and other administrative tasks. That’s why automating HR processes are just as crucial in the small business environment as it is in a large enterprise. The productivity gains that automation brings have an even greater impact because HR has fewer resources and smaller budgets.

In a 2019 research note, Content Management Returns $8.55 Per Dollar Spent to SMBs, Nucleus Research Analyst Daniel Elman identified embracing automation as a frequently cited best practice of the small and mid-sized businesses he studied. Elman notes that “There are massive potential time and cost savings for organizations who effectively automate repeatable processes. … Automated business processes can reduce human error and free up human agents for more value-add work.”

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