By Oscar Sanchez, President & CEO Kyocera Document Solutions America, Inc.
eCommerce has been the clear beneficiary of the global disruption we have witnessed over the past 15 months. This has been a period where corporate giants such as Amazon have been able to register record profits while SMBs right across the country have had to fight tooth and nail to simply keep their doors open.
While it would be unreasonable to compare SMBs with Amazon and the like, there are valuable lessons – from the importance of digital infrastructures and business agility to convenience for consumers and service reliability – that can be taken on board as we look ahead to an era where eCommerce is expected to ramp up even further.
Facing the reality
We are all familiar with the benefits of online shopping. At the height of the pandemic, we procured everything we needed with a few clicks and little wait.
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SOURCE Kyocera