Usherwood Office Technology Promotes Jeff Voss to Integration 

Specialist

SYRACUSE, N.Y., October 7, 2024 – Recently, Usherwood Office Technology promoted Jeff Voss to Integration Specialist. He was previously a Client Services Specialist responsible for interacting with and supporting clients by addressing inquiries and resolving issues.

In his new role, Jeff will be supporting our clients’ multifunction device integrations and managed print applications. These professionals offer high-level technical support for escalated complex issues.

Jeff has been with Usherwood for one year. With over 7000 clients located across the Northeast, Usherwood’s Syracuse-based support team is crucial in providing remote support for IT, print, communications, and security technology.

Usherwood Office Technology Promotes Joe Rodak to Team Leader of

Managed IT Services

SYRACUSE, N.Y., October 8, 2024 – Usherwood Office Technology has promoted Joe Rodak to Team Leader of Managed IT Services. Joe was previously a Tier II Managed IT Technician responsible for assisting clients with technical issues.

In his new role, Joe will lead a team of technicians overseeing the response and resolution of service requests from our Managed IT clients associated with his team.

Joe joined Usherwood in 2021 and has grown with the team for the last three years. In October 2023, he was awarded Employee of the Year at Usherwood for outstanding work and dedication.

Usherwood is proud to have Joe on the team, as he exhibits our values every day in his service to clients and commitment to our philosophy to do “Whatever it Takes” for our clients.

Usherwood Office Technology Promotes Katie Kelley to Sales and Marketing

Operations Manager

SYRACUSE, N.Y., October 7, 2024 – Usherwood Office Technology has promoted Katie Kelley to    Sales and Marketing Operations Manager. Katie was previously a Sales Administrator, overseeing administrative tasks supporting Usherwood’s sales team across the Northeast.

Katie’s new role, she will be responsible for ensuring sales and marketing initiatives are efficient, datadriven, and aligned with Usherwood’s mission for excellent client service with a growth mindset.  Since 2011, Katie has spent her entire career at Usherwood for the past 13 years.

With 18 locations across seven US states and counting, Usherwood relies on strong leadership and excellence from all employees. Katie will be pivotal to aligning professionals from across the Northeast, fostering Usherwood’s philosophy of “whatever it takes”.

Usherwood Office Technology Promotes Ekrem Berbatovci to IT

Project Engineer

SYRACUSE, N.Y., October 7, 2024 – Usherwood Office Technology has promoted Ekrem Berbatovci to IT Project Engineer. Ekrem was previously a Tier I Managed IT Technician responsible for providing first level remote and onsite technical support to our customers.

In his new role, Ekrem will oversee all technical and engineering aspects of assigned IT projects. He will plan, schedule, and manage technical tasks to align accuracy, resource allocation, and time budgeting throughout IT projects.

Usherwood is proud to announce Ekrem’s promotion, as he has shown perseverance and continued excellence since his start with Usherwood in 2017. Continued investment in hardworking employees is part of Usherwood’s mission to provide opportunities for growth to its employees.

About Usherwood

Usherwood Office Technology is a leading regional provider of information technology solutions throughout the Northeast since 1976. With 18 locations throughout the Northeast and on-site technicians, you can rest assured that we will be there when you need us. Our fully-staffed Technical Assistance Center with on-site technicians means clients have support within minutes. We are committed to putting our clients first in everything we do. Learn more at www.usherwood.com.

SOURCE Usherwood

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