The Challenge

Image Source, a leading provider of office technology and business process outsourcing in San Bernardino, CA, was experiencing a high-level of customer service calls regarding equipment malfunction and downtime within their businesses. This led to countless on-site Service visits often amounting to “No Problem Found” verdicts, which provided no clues as to the source of the issue, and left the service team and the customer without solutions.

These issues were occurring on a consistent basis across all their machines, regardless of the model, and replaced equipment experienced similar issues. These combined issues resulted in reduced profitability, endless frustration for the service team regarding the best way to resolve the problem, and in some cases led to mounting customer dissatisfaction. When the troubles persisted, the Image Source team decided to conduct a study to determine if “Dirty Power” was at the root of the problem.

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Source Your ESP Products from Hytec

Hytec is the industry’s leading source for factory-authorized repairs, service support, and factory warranty administration, providing quality solutions that offer imaging dealers with great savings. The partnership enables ESP’s customers the ability to single-source their power protection and parts from one vendor, streamlining the ordering process to save time and money. Hytec’s support and online ordering system will provide faster order processing times, same day shipping and an overall enhanced level of customer support.

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SOURCE: ESP

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