By: Tawnya Stone– GreatAmerica: Over the last 16 or so months, businesses have become increasingly creative, shifting to a remote work strategy and taking on new product and service lines to meet the quickly changing needs of their customers. As a technology provider, you had to quickly diversify your offerings in the middle of a global pandemic to ensure your customers had the latest technology to run their businesses. But how many of you came back to your own office only to encounter disparate systems or antiquated equipment surrounded by manual processes?  Taking on new product and service offerings requires time and resources. The challenge is to figure out how to maintain your primary business while still devoting the time necessary to make improvements to your internal processes and technology so you can provide your customers with a top-notch experience. Now more than ever, technology providers need to enhance their processes with the same diligence they display with their customers.

Here are five questions to help you take a good hard look at the technology and processes you rely on to run your business.

How many systems does it take to run your primary business?  

There is no single answer; however, the higher the number, the higher the risk. It is virtually impossible to use a single system for every part of your business, but what you choose must work together and share data as seamlessly as possible. There are two different categories when selecting a system: best in class vs. an integrated solution. Understand the advantages and disadvantages of both and determine which is the best approach for your business.


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SOURCE GreatAmerica

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