Having the right tools to manage field service efficiently and safely is more important than ever. Connect your entire field service management value chain with innovative technology to gain a deep understanding of customer needs. You can speed up customer resolutions and mobile customer services while keeping costs down and improving production and results. Improve customer experience by providing more rewarding experiences that drive revenues and loyalty.
Service Call Listings
Service call listings display important descriptions of information such as: estimated time of arrival, call number, customer contact information, equipment code, symptom and the priority relating to the call.
Save time and money by keeping track of your technicians. With FORZA, technicians can map and route to their next call as well as route and locate other service technicians for part exchange or locate nearest technician for assistance.
FORZA provides a real-time, updated history list containing information relating to service calls which displays the original call details and tracks the lifecycle of that call. Problems and resolutions can be categorized along with the ability to order parts for machines, if necessary.
SOURCE All Covered