ACDI, we’re CS Certified! We subscribe to the 10 laws of customer success, ensuring customers achieve their desired outcomes while using your product or service. Its relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes.
ACDI Customer Success
An effective Customer Success strategy results in decreased customer churn and increased up sell opportunities. Once we know how customers are measuring Success, it’s up to us to confirm they’re achieving it and are having a positive experience along the way. With this, we will have the most valuable asset possible: AN ADVOCATE .
ACDI Maintenance & Support Plus
It’s like an upgrade from coach to first class. Standard M&S includes email, phone, and real-time support. Additionally, with ACDI’s M&S Plus, take advantage of server-side software upgrade assistance, remote sessions, priority over M&S customers for response times, annual dashboard training for admins, print data audits, and the re-embedding of MFD’s due to hardware failures.
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SOURCE ACDI
