Finding a good ecommerce Fulfilment partner is like buying your first house. You don’t know what you don’t know until you live in it awhile…and eventually you see the flaws or outgrow the space.
Here are 7 key areas to evaluate when deciding if you should stay or go:
Reliability
Reliability is always an important factor in ANY business partnership, especially one that can have such a big impact on your brand’s reputation. A fulfilment provider should have a proven track record of on-time and accurate delivery. Your customers might love your products, but if they come to realize they can’t rely on a consistent delivery experience, it’s often reflected in poor reviews and results in lost customer loyalty.
Scalability
Scalability is obviously critical during peak season, but beyond that, how well-equipped is your provider to grow with your business long-term? Do they have the space? The distribution footprint? The technology and infrastructure? It’s not always easy to know the future roadblocks you’ll face, but if you do a little research into other larger companies using the same provider, it might give you some insights.
Robust Carrier Network
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SOURCE Distribution Management