By Elisha Kasinskas, Rochester Software Associates: At the recent In-plant Printing and Mailing Association (IPMA) annual conference, I noticed that one of the attendees was a provider from Texas. I recognized him from several recent RSA customer placements. His presence intrigued me because it was so unusual.

Steve DuPlessis, VP of Production, Sales/Support at XBS Southwest told me that he was at the conference for several reasons, including to support his in-plant customers, and that he has been at the conference before. Vendors typically attend only the vendor fair portion of conferences. When we spoke, it was toward the end of the final day of the four-day conference, which was also unusual.

A Lot to Learn at an In-plant Conference

DuPlessis shared that he attended the conference to learn and present to his team:


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SOURCE Rochester Software Associates

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