By Uta Dresch, DocuWare: As VP of Client Experience Management, my job is to develop a strategy based on the research, customer data and feedback my teams analyze and report on. I also share information that is relevant to a particular department, like product development or professional services. I have a master’s degree in mathematics. So, I started out my career working with data and making decisions based on the numbers. In my first job after university, I was a software engineer at IBM. I then made the change from software development to worldwide customer support.
I came to DocuWare in 2018 to establish the customer experience department. My job includes leveraging data to convert it into actionable insights upon which decisions can be made, fostering a customer-centric mindset, and collaborating with the UX (User Interface) team and almost every other department at DocuWare. Ultimately, we want to get to know our customers — their goals, their daily challenges, and their dreams.
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