CareAR™ provides remote technical support through augmented reality, enabling service teams to instantly solve problems for customers, employees, and field workers. It extends AR solutions to partners and customers, ensuring expansive expertise, anywhere. Service IT Direct utilizes CareAR to support its customers, who can benefit from a new AR product: Smart Handz.
The News: Service IT Direct’s new Smart Handz solution provides real-time visual augmented reality assistance, guidance, and compliance for on-site customers and field workers. It’s the best of both worlds—virtual support by an expert who can see what customers see.
Why it Matters: The service support industry is overdue for a change: Service delays create frustration when remote agents or field technicians have skills gaps, lack necessary tools, or encounter unforeseen situations in order to resolve issues on a timely basis.