St. Luke’s Hospice in Essex faced three major challenges with its previous printing system – client confidentiality, ease of use, and IT support requirements. Because they dealt with health and end-of-life issues, data security was extremely important. There were major concerns that documents left on a printer could be viewed by anyone.
Staff were apprehensive about any changes as a previous upgrade resulted in major training issues and a flood of job tickets and requests for IT services. In addition, some staff members traveled between site locations and their current solution did not provide any printing flexibility. IT services knew they had to introduce secure printing but needed a solution which could be implemented within their budgetary constraints, and which would not require three weeks to resolve subsequent staff usability issues.
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SOURCE MyQ
