1. Anywhere collaboration
Employees who work everywhere need to be able to come together to complete and maintain projects seamlessly.
Fortunately, the digital workplace allows for anywhere collaboration, staying in touch with one another and completing projects despite being geographically disconnected.
Cloud computing and cloud data storage allow information to be available on-demand, wherever people are working. Communication, both internal and external, can take place instantly thanks to streamlined data distribution and connectivity. Secured connections keep data and employees safe, while the simplification of the data storage process allows workflow to continue moving steadily forward.
2. Improved customer satisfaction
Despite the pandemic, customers still have high expectations.
With the right tools, you can ensure the best customer service — even if your people are working remotely. Companies have found success using a combination of automated employee training, self-service websites, and plain-and-simple human connection.
Cloud computing and document management allows for instant access to all documents, speeding response as employees spend less time pulling customer data.
Automated assistance networks assist customers quickly and efficiently, while improved, intuitive self-service options give customers more control over processes that affect them directly.
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SOURCE Ricoh
