Challenges Finding a Winning Total Cost of Ownership Solution

By Tyler Martindale, In Time Tec – Charlie is an account manager for a Managed Print Service (MPS) company in the Pacific Northwest and she is having a rough year. 2020 was supposed to be record shattering. It’s been more of a roller coaster than she could have ever imagined. She is facing new and increasing pressure to deliver value, and save money for both existing and new customers. Adding to this challenge, many businesses are operating with remote employees now, resulting in an alarming drop of consumables. So how can Charlie effectively show her customers how to save money and optimize their print fleet, while also winning new deals and growing MPS for her company that so desperately needs new sales? An accurate Total Cost of Ownership (TCO) engine could give Charlie the edge she needs to keep current accounts satisfied, and win new deals.

Unfortunately for Charlie, she doesn’t really have access to a great TCO tool. That’s not to say she hasn’t tried them before–she totally has. The same common problems have gotten in the way of a TCO tool being an effective compliment to her deliverables. Cost, accuracy, and presentation have always been a challenge for her in some capacity. If any of these three factors are lacking, it often requires more manual effort and data massaging than the TCO engine is saving her. Let’s take a closer look at each factor, and what the possible impacts could be.


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SOURCE In Time Tec

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