Mitch Leahy, GreatAmerica – Now more than ever, office technology providers are relying on partners to help meet customer needs. In an effort to remain relevant, many technology providers are evolving their product and service offerings to include IT, Voice-over IP, and even physical security related solutions. This has created need to seek outside expertise.
Anytime you need to seek out an external organization, it’s important to evaluate how they impact the relationship you have with your customer. Bringing in another third-party to service your customers means placing at least part of the customer experience in their hands. That requires a lot of trust.