Retirement Community Reduces Paper Usage with DocuWare

A growing retirement homes builder and operator digitizes vendor invoice processing and HR tasks to streamline procedures, improve internal communication and optimize organizational success.

Vibrant and sustainable residential retirement communities

Family owned since 1989, Berwick Retirement Communities builds and manages retirement homes in British Columbia, Canada. To operate its seven homes, the company employs over 1,700 vendors and processes about 1,000 invoices a month for catering, housekeeping, personal care and nursing supplies and other essentials.

Streamlining invoice processing

With seven retirement homes to operate and another scheduled to open in 2022, two head offices in different locations and one construction company, Berwick had a complex process of vendor invoice approvals and payments. To collect the necessary signatures and approvals, the invoices had to circulate between different offices, in paper or email form. Often, several copies were made in different locations adding unnecessary redundancy and complexity. Staff had to call different offices to locate the invoices and ensure all signatures were collected. Sometimes when vendors called to inquire about payments, Berwick personnel weren’t able to locate specific invoices and had to contact other offices to track down the missing paperwork.