By Joan Honig, DocuWare – Attending a training session is often a user’s first experience with enterprise content management (ECM). When you make sure it’s a positive one, you build their confidence in the new system and encourage rapid user adoption. Employees learn best when they understand how the solution benefits them and makes their daily tasks easier. There’s no one size fits all, so tailor your training curriculum to meet the needs and skill level of each department. Reviewing the following best practices will give you a head start in planning an effective training program.
Training best practices
- Schedule training based on your implementation timeline:Training time can vary from a few hours with end-users who are assigned to a small number of workflows to one or two days for system administrators and power users. Work with your ECM vendor or internal IT team to determine how much time you’ll need for each group.