Although COVID-19 has had a major impact on the office technology industry, in the long run, poor security is more likely to damage your MPS business than COVID-19. The low print volumes and accelerated digital transformation trends caused by the pandemic aren’t necessarily good for MPS providers, but eventually we can expect workers to go back into the office, page volumes to return to healthy levels, and MPS providers to carry on.
Compare that to a security breach. Not only does that create a significant financial impact, but there is also an impact on your reputation. Finding new customers and holding on to the ones you’ve worked hard to get is difficult enough — try doing it as “that MPS provider who got hacked.” If you sell MPS, then security needs to be a top priority.
Cloud providers should be performing routine penetration testing and vulnerability assessments and have continuous security monitoring procedures in place. A comprehensive cybersecurity approach involves compliance to broadly recognized security standards, like ISO/IEC 27001 and AICPA SOC 2 Trusted Services Criteria. The combination of standards compliance with adequate tools and procedures can ensure that an Information Security Management System (ISMS) is developed and maintained using a methodology that assesses and mitigates cybersecurity risks and undergoes a continuous improvement process to prevent, or at least mitigate, attacks.
Data security and compliance
MPS providers are responsible for handling a lot of sensitive business information, personally identifiable information (PII), technical information regarding their customers’ IT infrastructure, and other valuable data. When processing data protected by regulations, it is incumbent upon the MPS provider to ensure it stays compliant. Laws governing compliance are increasingly common in the U.S. as well as Europe, and navigating the privacy landscape can be tricky, so it’s essential to work with a provider that stays up to date on compliance. Learn more about various privacy laws and regulations here.
The scale of the risk this poses, can be seen in Quocirca’s recent Cloud Print Services 2021 report. It found that only 21% of those organizations surveyed are completely confident in the security of their print environment since the onset of the pandemic, compared to 33% pre-pandemic. Additionally, 32% indicated that employee-owned printers present…
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