In this episode of What’s Happenin’, Andy Slawetsky chats with Anna Grubb from ECI Software Solutions about their award-winning support overhaul, global ERP wins with e-automate, and EvolutionX e-commerce platform. Anna shares how a pod-based support model pushed first-call resolution above 90%, why dealers from Sweden to Sydney are choosing ECI, and how print management solution Printanista’s latest mobile tech integration keeps your print fleet—and profits—running smoothly.

Key takeaways:

• The “killer whale” pod approach that slashed response times and earned Stevie honors for customer service.
• EvolutionX e-commerce: a fully branded shopping cart that lets dealers sell supplies, parts or office essentials—any catalog, any customer, all integrated with e-automate.
• Printanista + Mobile Tech: how real-time device alerts and service workflows live inside your technician app for faster fixes and happier customers.

SOURCE Industry Analysts Inc.