We’re proud to share that our sponsor and friend Bruce Nelson has joined the Service Council’s Industry Advisory Board. With three decades of leadership in the service sector, Bruce has consistently driven teams to meet revenue and profit targets while raising customer satisfaction and key performance metrics. His depth of experience makes him a natural fit for this advisory role.

In his current position overseeing Strategic Initiatives at Hytec Dealer Services, Bruce has grown Hytec’s service depot and PCB repair delivery model to capture over 90% of the imaging market. His track record includes key roles at Lanier, Ricoh and NCR, where he shaped back-office support, dealer service and field operations for 4,500 technicians and more than 11,000 managed-service employees.

Please join us in congratulating Bruce on this well-deserved appointment!

SOURCE Industry Analysts Inc.