Mike Marusic, Sharp Electronics’ president and CEO, delivered a speech at the Sharp dealer conference in Las Vegas in April. Marusic discussed the challenges faced by the business during the pandemic and how the company is focusing on executing its five-year strategy. He emphasized the importance of putting the puzzle pieces together and building a strategy with unparalleled customer service and support to take advantage of the opportunities available to them. He also talked about the impact of AI and how it will change the industry, but the importance of people and relationships cannot be overlooked.
Marusic shared how the company adjusted its original tactics during the pandemic and supply chain crisis to support the sales team and maintain its core strategy. He stressed the importance of adjusting sales and tactics to leverage AI to maximize its value for customers. He also discussed the impact of the technology on document and content management systems and how it would change the way people interact with information in the workplace. Overall, Marusic’s speech focused on the challenges faced by the business and the importance of adapting to change and executing a clear strategy with unparalleled customer service and support.
