By C2C Resources
Developing positive relationships with your customers fosters success for your business. This philosophy should extend to the collection of payments. Viewing your collection process as a customer service asset will help your business maintain positive relationships and increase your odds of receiving payment especially when your customer has a cash flow problem and can only pay some invoices. 
Some examples to consider:
- Welcome letters or calls to new customers explaining invoicing, payment address, terms and encouraging them to reach out immediately with any questions or problems with orders.
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SOURCE IBPI
