Office equipment resellers looking to gauge their performance against industry standards may want to explore CEO Juice’s World Class awards. These awards use Net Promoter Score (NPS) as a key benchmark for customer satisfaction.

While the overall NPS average across the industry is around 88, hitting 95 or above places a company in top-tier territory. In 2024, CEO Juice required a minimum NPS of 97.58 for its Top Ten list, reflecting a notably high bar for service quality.

Overall, these rankings allow office equipment resellers to see how their service stacks up in the eyes of their customers. Whether you’re on the brink of reaching 95 or striving for perfection, CEO Juice’s metrics offer a clear view of your place in the market.

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SOURCE: Industry Analysts Inc.