How to use Umango to differentiate and learn more about your clients.
Whether you are already comfortable with selling solutions or are unsure about the approach, ecoprintQ wants you to know that there are some valuable advantages to discussing Umango with your clients. Leveraging off the multi-function printer (MFP) or dedicated scanner, Umango solutions provide a great way to differentiate your offering, understand your client’s needs and keep the primary focus on the hardware. 
Firstly, a brief definition of Umango:
Umango is a flexible, powerful, and easy to use document scanning and file conversion application. Umango can push job buttons directly to the MFP and display extracted information from scanned documents at the MFP in real time or via a web browser at any P.C. on the network. Umango can also capture the authenticated user, filter jobs, and prompt the user to profile and then save to a wide range of destinations both on premise and in the cloud. Along the way Umango can convert files into a wide range of other formats using leading OCR engines; converting images to Word, Excel, text searchable PDF/ A and many more.
The Opportunity:
Organizations are often drowning in information, from paper and electronics files and images. The challenge is to transform it into accessible information. MFPs and dedicated scanners are also typically underutilized, many times are not connected to document workflows. When used for scanning these devices also scan piecemeal, that is one document at a time. With Umango you can bulk batch scan, separating individual documents based on their content. There is a huge business opportunity in helping customers gain more value from the hardware they purchase, or already own, with value-add software and services. By asking a few simple questions we can uncover an opportunity, find out more about our client, change the focus from just the hardware and differentiate from the competition.
The Goal:
To increase the client’s utilization of the hardware, improve the experience at the device and provide an on ramp for meta data into client’s backend systems. The experience of the Umango solution becomes the benchmark for future buying decisions increasing the likely hood of continued business with you and adding profitability.
Questions & Observations:
A well-choreographed discovery process is a key for resellers and dealers to understanding which business solution will unlock the sale. As you meet with customers, there are visual cues that you can be on the lookout for. Keep an eye on or ask if there is excessive use of paper storage in the form of filing cabinets, banker’s boxes and paper trays. Paper handling equipment such as local printers and shredding devices could also streamlines workflows be cues to point to a heavy reliance on paper and more importantly, an organization which can benefit from streamlined workflows.
Ask your prospects questions such as:
- What are their business critical documents and describe the document security issues the organization faces?
- What is the existing scanning process, what are the current steps?
- Spend time to understand these steps. Are these processes piecemeal and require many inefficient steps and prone to inaccuracies before they are stored?
- Are they going through a phase of growth / transition where space used for document storage could be better utilized?
- Are they currently using an electronic document repository? If yes, take a note of it as Umango has a range of connectors….
To read the rest of the questions & observations and continue learning more about how to add value with Umango by differentiating and learning more about your clients, pleas click the following link:
https://www.ecoprintq.com/blog/index.php/2022/03/16/value-adding-with-umango/
Experts in all things Umango, ecoprintQ is committed to delivering excellent service to every customer, providing support at each phase of an opportunity, and promoting solutions at every level. As a result, ecoprintQ is one of the world’s top Authorized Solution Centers. If you’d like to find out more about the benefits of Umango give us a call at 800.236.8499 or email us at sales@ecoprintq.com.
SOURCE ecoprintQ
