Office equipment resellers who want to gauge their performance against peers can find a straightforward resource in CEO Juice’s World Class awards. The industry average for NPS hovers around 88, and those hitting 95 or higher are considered top-tier. For 2024, CEO Juice requires an NPS of at least 97.58 to make its Top Ten list, a formidable benchmark for service excellence.

If you’re curious about past results, you can add “/2021” (or another year) to the World Class awards page to view winners from previous years. You’ll also spot references to the A Perfect Score category, which recognizes a flawless rating. Check out https://ceojuice.com/nps/awards/worldclass to see current standings by country or state. If you want to dig into how a particular dealer is performing, simply click on the company name, though you’ll need a subscription for full access.

For office equipment resellers, these rankings help keep track of how customers truly feel about the service they’re receiving. Whether you’re nearing that 95 mark or aiming for a perfect score, CEO Juice’s metrics offer a useful snapshot of your place in the market.

SOURCE Industry Analysts Inc.