At ACDI we use multiple software suites – CRM, Accounting, Support, Marketing, Project Management, etc., all with repositories full of data about the companies we’ve worked with over the past 26 years. But how can we compare the data? Is our support ticket response time affecting our net promoter score? How are sales call volumes trending with our net new license rates?
We had all the information, just not in the same place. That’s why we created a dashboard, an analytics dashboard, all of our data in the same place filtered the way we want it in a visual way that’s easy to understand. Believe us, it made all the difference.
It worked for ACDI, we know it’ll work for you.