The Net Promoter Score (NPS) measures customer loyalty by asking, “How likely are you to recommend our company to a friend or colleague?” Customers who give a score of 9 or 10 are considered Promoters, while those who score 6 or lower are Detractors. A perfect score requires all responses to be 9 or 10, with no scores of 8 or lower.
According to research conducted by CEO Juice, three office technology dealers – Hunter Business Systems, Professional Document Products, and Ryan Business Systems – achieved a perfect NPS for the year 2022. CEO Juice is a provider of Business and Artificial Intelligence for Copier Dealers, with a team of industry experts who can help with software and best practice questions. Their software and systems ensure that businesses run efficiently and smoothly, with intelligent systems that can quickly address any issues.
SOURCE Industry Analysts Inc.