CEO Juice 2024 NPS Awards: Top Office Equipment Resellers

CEO Juice has released its 2024 World Class NPS Awards, recognizing office equipment dealers with top-tier customer satisfaction scores. These awards highlight resellers who go above and beyond in customer service, using Net Promoter Score (NPS) as a key measure of client loyalty.

What is NPS?

NPS is a simple yet powerful way to gauge customer satisfaction. Customers are asked how likely they are to recommend a company, and responses are scored on a scale of -100 to +100. The average U.S. company has an NPS of around 10, while scores above 50 are considered excellent. A score above 70 earns the “World Class” designation.

2024 CEO Juice NPS Awards

CEO Juice, a data-driven service provider for the imaging channel, has set a high bar for recognition. This year, companies needed an NPS of at least 97.58 to make the Top Ten list. Achieving such a score reflects a company’s strong commitment to customer service.

For office equipment resellers, these rankings serve as a useful benchmark. A high NPS can differentiate a dealership from its competitors, reinforcing trust with customers and prospects. Businesses that actively monitor and improve their NPS can identify areas for improvement, strengthen customer relationships, and increase referrals.

Are You On the List?

Find out here! CEO Juice’s NPS Awards page.

SOURCE Industry Analysts Inc.