By Andy Slawetsky – Fresh off their 10-year anniversary, Imagine Technology Group (ITG Arizona) is picking up steam.
While many office equipment resellers have seen their revenue drop 20 – 30% since the Pandemic started in 2020, ITG has more than doubled theirs.
Office Equipment in Arizona
With nearly 50 people working out of their Chandler Arizona headquarters, ITG serves customers in the Phoenix area and beyond to places such as Flagstaff and Tempe among others.
For Document Management, ITG relies on products from partner DocuWare, a well-known vendor in this space.
Besides print-based services including managed print from software company PaperCut, ITG offers mailing solutions, phone systems, managed IT and security systems.
Christy Gallegos, Director of Sales and Major Accounts gave me the grand tour. They’ve been in the two-story 20,000 square foot building for 7 years and have already outgrown it. They are currently in the process of looking for more space. It’s a good problem!
After walking the facility, we sat and chatted for a while so I could learn more about this amazing story.
A lot of office equipment dealers have struggled over the last two years. A handful have held their own. Then there are the rare ones who have actually thrived. And thrive they did.
How did they do it? Old school. They do it through networking, schmoozing and simply taking care of their customers. For example, with the Waste Management Phoenix Open is coming to town next week and ITG will be treating some customers and prospects to an incredible experience; tickets, food and a fantastic day of world class golf. Happy customers are often return customers.
The ITG Story
Chad started ITG 11 years ago and Rudy left his job as an attorney to join as his partner in 2018.
Rudy’s experience as a lawyer has been especially helpful in their success with signing local legal firms. He knows people in the field and he understands what they need.
Chad has been in this business for over 20 years and his team consists of seasoned vets, most of whom have also been in the industry for years as well. Indeed, one of their great strengths has been their ability to keep their talent – something that is a challenge to the majority of this industry. Their people are happy and they stay for years.
Doubling their size during COVID-19 was quite an accomplishment. But, they’re not sitting still. The plan is for major growth. Big news will be coming over the next few years from this team and we will be here to cover it. Stay tuned!
SOURCE Industry Analysts Inc.