By Andy Slawetsky – In the latest What’s Happenin’ Technology Podcast, I sat down with Jim Coriddi, VP of Ricoh’s dealer division to discuss the state of the office equipment industry, Ricoh’s performance in 2024, and what’s coming in 2025.
2024 Recap: A Strong Year for Production and Dealer Growth
Ricoh saw a solid year, particularly in production print, where December was a record month. Hardware and software sales grew, with DocuWare leading the charge in software expansion. The focus on dealer partnerships has only increased under CEO Carsten Bruhn, reinforcing Ricoh’s commitment to being the number one partner for dealers.
Toshiba/Ricoh Joint Venture Update
One of the biggest industry stories of 2024 was Ricoh’s joint venture with Toshiba, now operating under the name Atria. Ricoh owns 85% of the new company, which is designed to streamline R&D and manufacturing. Despite the collaboration, Coriddi made it clear that Ricoh and Toshiba remain independent brands, serving their respective dealer networks separately.
Looking Ahead: Dealer-Centric Growth in 2025
For 2025, Ricoh plans to accelerate growth, expand field support, and improve business efficiencies for dealers. Regional dealer events will return in the fall, offering a more intimate setting for resellers to engage directly with Ricoh leadership. Additionally, investments in AI-driven content management through DocuWare’s acquisition of Native AI signal a strong push toward intelligent document solutions.
With continued consolidation in the industry, Ricoh is positioning itself as one of the major players shaping the future. For dealers, that means more tools, more support, and a stronger partner to help them navigate the evolving landscape.
SOURCE Industry Analysts Inc.