Canon U.S.A. is proud to receive the “Center of Excellence” certification from BenchmarkPortal, one of the most prestigious certifications in the customer service and support industry.
This award recognizes the company for achieving worldclass grading across BenchmarkPortal’s Performance Matrix, covering 21 effectiveness and efficiency categories such as Top Box Customer Satisfaction and Inbound Calls Closed on First Call Percentage.
BenchmarkPortal, a global leader in Contact Center Benchmarking, has gained international recognition for its innovative approach to best practices for this industry.
The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that’s both effective and efficient.
SOURCE: © 2021 Canon Solutions America, Inc.