By Gary Lavin, CEO Juice – The goal is not to have a high Net Promoter Score number, the goal is to have a bunch of raving fans as customers that makes it easy for your sales team to get more business. NPS just tells you how well you are doing!
Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the “Best” service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process, helping office equipment resellers document their raving fans.
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SOURCE CEO Juice